7 weeks waiting for watch repair

I bought several watches from Fossil over the years, but one particular one started losing time and the leather strap came lose. I gave it in for repairs at Woodmead Fossil on 17/01/2016 as it is still under warranty and the lady confirmed a repair time of 3 to 6 weeks. It is now 7 weeks and no call nothing. I called Woodmead, they referred me to Cape Town Fossil and the number just ring and when put through you just end up at the first menu again. This is terrible service from a place that supposedly sell good quality goods.<br> <br> I am really not happy at all about the service rendered.<br>