4 months to repair a watch

I purchased a watch from the Clearwater shop last year October. Towards the end of November I realised that the watch was losing time although it was only 1 month old. I took the watch back to the shop where they book the watch in to be looked at and repaired if needed. I never received feedback unless I went to the shop myself or phoned. Every time I would get the same response, the watch has been transferred to a new person and I need to talk to that person. This was the back and forth for 4 months without any real answers or progress.<br> <br> After 4 months, I found a light at the end of the tunnel in the form of Gift working in the Clearwater shop. He took it upon himself to find out what is going on, update me and keep me in the loop. Gift is the only employee at the Clearwater shop that seem to be willing to help and puts in the effort to help.<br> <br> Hopefully this weekend I get my new watch, thanks to Gifts.<br> <br> Well done Gift!!!!!<br> <br> Very poor service from the rest of Fossil though.