2nd round of horrific service

My first Fossil watch was sent in for repairs 2 years ago. I waited more than 4 months only to be told the watch was irreparable. It infuriated me even more when I was told that I could buy another watch with a discount which wasn't even half the value of the irreparable one. Fossil apologised to me but I had to buy the watch anyway, seeing as that I don't wear any other watch than Fossil. I've been wearing them for years and love the brand.<br> <br> I sent in one of my watches for replacement of the wrist band and glass in March seeing as that it was scratched. Firstly, I had to wait up until July to receive the sms for collection, which is disgracefully unacceptable. Upon collection of the watch, I noticed that only the wrist strap was replaced, and not the glass face. The customer advisor in the store still wanted me to pay for the glass face and the strap!? I paid for the strap only and took my watch back. I was told that my watch would have to be sent in for another \6weeks"but I refused. Fossil has this watch more than I do!? These aren't the cheapest watches around and this is the service you receive?? <br> <br> I am absolutely FURIOUS!"""