2 years to repair and replace my watch

My new hybrid watch broke in Feb 2019. I took it into Woodlands pretoria. Was sent to Cape Town. 4!!! months later it comes back. I realise it loses time and cannot integrate with smart phone. Repair person thus did not test the watch before shipping. Back to woodlands. Watch back to Cape Town. More waiting. Woodlands shop closes and did not notify me. To atterbury shop. Sent to menlyn shop twice. The reply is I must get a new watch. But my model does not exist in the store, and I must pay in to get a decent watch. So I decline, to wait for my model to come in. Then covid - Went back after covid. Now they cannot find my watch - its lost somewhere, and Fossil do not want to replace until head office can trace where the watch is. I send emails everyday and no reply. So what now?? My watch is gone, I am almost 2 years without a watch, and Fossil is a no show. Extremely!!! poor communication and client service. Lesson: Never buy a Fossil.