mM
mgifted M

1 reviews | Active since May 2016

28 Feb 2018, 18:07

Fortis Hotel has lost all dignity!

I have booked at this hotel since Monday, 26 Feb 2018 and the service has been the worst. When I got here I found that the wardrobe is broken (might have fell) and its doors don't close, the toilet was broken, the TV wasnt playing well and the room was dirty. I reported this to reception yesterday (tuesday) and the only thing that was fixed is the toilet, the tv was "supposedly" replaced but it still has the same problems. I just came back from an event to find that my room carpet is more dirty than the carpet in the passage where everybody passes, because it hasnt been cleaned since I got here. How can I book a room for the week and get treated worse than someone who booked for just 1 day? I have lost all hope for the Fortis brand. I feel ******ed and overlooked and to think I have to spend one more night in this sorry excuse for a hotel makes me sick. I dont want anything to do with Fortis hotels or guesthouses anymore and I dont recommend it to anyone else. They should've probably stuck with the Protea hotel brand if this is what the change was all about!

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