No human decency

We booked for the 26 October until the 29 October. We paid the full amount of R4000 in advance. Unfortunately for us our car broke down. My engine needs an overhaul and we are from Cape Town. Me and my both phoned and email Ed them to see if we can at least go at some other date, but they refuse to accommodate us. They got our money and are not willing to see if they can help us. Why must we lose R4000 for nothing. There is no human decency. They really don't care about their customers. Most other places are willing to change your dates if possible to help the customers. We are not canceling, we just want to come like a day later or a week later. I feel this is *****ing , daylight *******.