Disgruntled with Service

Hello Peter,

In November 2021 I approached FORGET DEBT as I was experiencing financial difficulties. They informed me that they would be able to assist with first installment being end January 2022. Fast track to January 2022 I started a job after being unemployed since November 2020. There was a huge change in my financial circumstances come January 2022 and I was not in a position to make 1st payment. Fast forward to date i have requested FORGET DEBT to cancel the Drbt Review and remove the red flag they placed under my name as I have been paying my accounts totalling under R1000 on my own, they refusr to do so and say I need to enlist the services of an Attorney whom I need to pay +R7000 to do this. My question is why can't they cancel and remove the flag because the Debt Review was never implemented. I'm very unhappy with the service, their staff member Salma was very rude and called me a lier without fully understanding a day of walking in my shoes. Surely this isn't the manner to deal with Consumers or Clients. Please advise on how I can resolve this.