Forex Royals - POOR SERVICE

On September 26, 2024, I initiated contact via WhatsApp with Ian from [Company Name] to inquire about purchasing a trading bot. Given the time difference between the US and South Africa, I requested a scheduled call. Ian agreed to call me the next day at 3 p.m., but the call never took place. I followed up by sending a message with my questions and later proceeded to make the purchase on their website, notifying Ian immediately afterward.

The following Monday, Ian reached out to arrange a time to install the bot. We agreed on a time, but once again, I did not hear from him. During this period, I researched their products and joined their Telegram group, where I discovered that the bots had experienced downtime every month since June, lasting between 6 to 20 days. This was never disclosed to me, which raised concerns. I addressed this issue with Ian, who attributed the problem to market conditions.

Despite my reservations, I decided to move forward and once again provided my availability. We scheduled another installation time, which Ian missed, informing me later that he was assisting another client. After multiple attempts to schedule the installation, including a missed appointment on the agreed Monday, I expressed my frustration and asked to discuss the refund process. Ian stated that the company does not offer refunds but assured me that everything was functioning correctly.

On October 8, 2024, nearly two weeks after the purchase, Ian sent a voice note suggesting that I had failed to inform him of my availability, despite our prior scheduling. At this point, I had grown increasingly frustrated with the lack of communication and professionalism. When I requested a refund, Ian refused and sent a voice note claiming the bot had already been installed, which was inaccurate.

I expressed my intent to pursue legal action due to the unacceptable service. Ian later apologized, claiming the previous voice notes were intended for another client. He reiterated that he didn’t know what else to offer and suggested I provide yet another time for installation. By this stage, I had lost confidence in the company’s ability to fulfill their commitment and requested to speak with Trunicques, the company’s owner. Ian said Trunicques would contact me, but no communication followed.

As of today, October 15, 2024, I no longer wish to receive the product, as the company has demonstrated an inability to fulfill my needs or meet their commitments. I am requesting a full refund, as my concerns remain unaddressed. Despite this, the company continues to remain active on social media, while failing to resolve my issue. I will be pursuing this matter with the National Consumer Commission (NCC) and exploring additional legal options.