bad service, no response on customer complaints

<p>I was approached by a girl called Marie that worked in your menlyn Branch when I was about 35 weeks pregnant, She was a fabulous sales lady and I decided to become a client of adore cosmetics. I received my products and booked my first facial for about a week later, I was then rushed to the hospital for an emergency C-Section. I contacted Marie to reschedule my appointment where she told me she no longer works for the company.</p> <p>She gave me the number of some guy, I then contacted him, he said he cant help me and that I should contact the beautician directly, I contacted Lee to also find out that she no longer works for the company. I tried calling the store in menlyn to get hold of someone but no one answers the phone.</p> <p>I then took back all my unused product to get a refund as I am clearly not getting what I have paid for. There I was greeted by Mike, he calmed me down and tried to compensate me for the inconvenience by offering me 6 more treatments that will be done at my house as I cant go to the mall with my newborn baby. Mike assured me that I can contact him directly to schedule appointments so that I'm not inconvenienced again.</p> <p>Upon wanting to make an appointment i contacted Mike just to once again find out that he is ALSO no longer working for the company.</p> <p>I am very unhappy and i do not wish to continue the struggle with your company. I have spent A LOT of money and I expected to get what I have paid for, but this is not the case.</p> <p>I would like to be refunded as your company does not life up to what is promised.</p> <p> </p> <p>"This was my original mail sent to their customer service person called Charlene in August, I then contacted her again in September as I received no response, she said that she would get back to me in a day or two, It is now October and i still have not received a response."</p>