WORST SERVICE
I visited the resort last week Saturday afternoon and was shocked at the service offing in the supermarket.
Let me cut to the chase. I was a day visitor and went to the supermarket to buy something to eat. I bought chicken pieces and pap. When I got at the till everything went well until I paid for my goods and then the cashier advised me there's no slip and that the printer was not working. I then asked for a manual receipt, but instead a woman by the name of Sarah Dlamini came and refunded me my money. I then enquired as to why can't they write me a receipt, she told me with attitude that they are in no position to write me a receipt. I took the refund and left, but not without overhearing them labeling me uneducated farm boy who doesn't even know what he wants to do with a cash slip.
I would be lying if I said that didn't hurt me. I wonder if it's the policy of Forever Resorts not to issue a cash slip to customers and insult them if they request one. This business has just proven how little they value their customers and that they don't care
Dear Walter
Please do accept our apology in the delay in response however you have not mentioned at which Forever Property it happened thus we investigated and found the staff member as mentioned in you review. It certainly is policy to provide a guest with a cash slip when he/she bought something from any of the shops or kiosk.
Kindly note that this and the unkind remarks were addressed accordingly and we do thank you for your valued inputs.
Care @ Forever
Dear Walter
Please do accept our apology in the delay in response however you have not mentioned at which Forever Property it happened thus we investigated and found the staff member as mentioned in you review. It certainly is policy to provide a guest with a cash slip when he/she bought something from any of the shops or kiosk.
Kindly note that this and the unkind remarks were addressed accordingly and we do thank you for your valued inputs.
Care @ Forever