TM
TSHOLOFELO M
1 reviews | Active since Dec 2015
07 Dec 2015, 12:15
worst holiday destination!
1. Firstly when we checked in at around 19:30 the receptionist who was helping us said she can't see my payment on the system. She had to go and check on the bank statement, unfortunately I didn't print out the proof of payment but I sent this through weeks ago and didn't think that it will be a hassle to find my payment on a system <br> 2. This took over an hour, I looked unorganised, I drove from Johannesburg to Limpopo, I had a 3 month old baby who was tired and we had to wait at the reception for over an hour with people coming in and leaving us there as if we didn't book.<br> 3. When we arrived at the chalet
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Forever Resorts SA's replyOfficial
07 Dec 2015, 15:56Hello nkeps,
I refer to your comments on HelloPeter as well as your direct Emails to our Head Office and Warmbaths, A Forever Resort.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the General Manager and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
We would truly appreciate that you would consider returning to Forever in order to make new memories and to put this experience behind you. Kindly contact me directly if you make a future booking in order for me to arrange for one of our Managers at the property to meet with you.
Kind Regards
***
I refer to your comments on HelloPeter as well as your direct Emails to our Head Office and Warmbaths, A Forever Resort.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the General Manager and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
We would truly appreciate that you would consider returning to Forever in order to make new memories and to put this experience behind you. Kindly contact me directly if you make a future booking in order for me to arrange for one of our Managers at the property to meet with you.
Kind Regards
***
Forever Resorts SA's reply07 Dec 2015, 15:56
Official
Hello nkeps,
I refer to your comments on HelloPeter as well as your direct Emails to our Head Office and Warmbaths, A Forever Resort.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the General Manager and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
We would truly appreciate that you would consider returning to Forever in order to make new memories and to put this experience behind you. Kindly contact me directly if you make a future booking in order for me to arrange for one of our Managers at the property to meet with you.
Kind Regards
***
I refer to your comments on HelloPeter as well as your direct Emails to our Head Office and Warmbaths, A Forever Resort.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the General Manager and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
We would truly appreciate that you would consider returning to Forever in order to make new memories and to put this experience behind you. Kindly contact me directly if you make a future booking in order for me to arrange for one of our Managers at the property to meet with you.
Kind Regards
***