Why oh why oh WHY!!
<p>So, yet again like every month at Forever Resort Badplaas, it takes me no less than half an hour to check in. The staff down at the self catering charlets are pro at their job, but once one must check into the hotel, the wait starts. The staff are rude and unfit, and needless to say, super slow hence ***********. I unfortunately never catch their names, as they wear no form of identification.</p> <p> </p> <p>Bookings are made weeks in advance, and they never find us on their system that is constantly "updating", and then they dare to use that as an excuse.</p> <p> </p> <p>I don't know how you will enhance service at this hotel, it's so sad. </p>
Dear Mr Nieuwoudt,
Thank you very much for your review and for bringing your concerns to our attention.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for any inconvenience caused. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the General Manager at the Property – Johan Bezuidenhout – and he has informed us that he has been in direct contact with you in this regard and that you have been assisted in all your requests.
Mr Bezuidenhout advised that unfortunately our booking system was off in the period of your request and that we also did not receive the voucher from the booking agent. He has assured us that the Assistant General Manager is currently conducting additional training to the Front Office Staff. He also advised that you will be in direct contact wit him with regards to your future stays in order for him to assist you with special accommodation requests.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
We look forward to hosting you at Badplaas, A Forever Resort.
Kind Regards
Care at Forever
Best regards,
Dear Mr Nieuwoudt,
Thank you very much for your review and for bringing your concerns to our attention.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for any inconvenience caused. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the General Manager at the Property – Johan Bezuidenhout – and he has informed us that he has been in direct contact with you in this regard and that you have been assisted in all your requests.
Mr Bezuidenhout advised that unfortunately our booking system was off in the period of your request and that we also did not receive the voucher from the booking agent. He has assured us that the Assistant General Manager is currently conducting additional training to the Front Office Staff. He also advised that you will be in direct contact wit him with regards to your future stays in order for him to assist you with special accommodation requests.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
We look forward to hosting you at Badplaas, A Forever Resort.
Kind Regards
Care at Forever
Best regards,