AN
Ayanda N
1 reviews | Active since May 2020
14 Jul 2024, 11:34
Warmbaths - booking cancellation
My booking was cancelled before I’m the 72 hr period was over. I was assisted by Patrick and told me I booked on Thursday though my booking was only finalised on Friday and the confirmation email and invoice was received then.
Sunday was the final day for payment and I received a call but was not able to answer since I was at church and next thing I know my booking is cancelled via sms. How do you cancel a booking if you were unable to get hold of the person? When I call back to reinstate then I get told that they are fully booked for my dates? Really Warmbaths 😒
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Forever Resorts SA's replyOfficial
16 Jul 2024, 08:50Dear Ayanda,
Thank you for taking the time to share your feedback with us. We appreciate all forms of feedback, both positive and negative, as it helps us improve our services and ensure the best experience for our customers. We apologise if your experience with us did not meet your expectations. We strive to provide exceptional service, and we regret any inconvenience or dissatisfaction you may have encountered. Please send us an email with your feedback to care (at) foreversa (dot) co (dot) za so that we may formally investigate, please be assured that all your mentioned issues and concerns will receive the necessary attention they deserve. Once again, we appreciate your feedback and the opportunity to improve. Warm Regards,Forever Care Team
Thank you for taking the time to share your feedback with us. We appreciate all forms of feedback, both positive and negative, as it helps us improve our services and ensure the best experience for our customers. We apologise if your experience with us did not meet your expectations. We strive to provide exceptional service, and we regret any inconvenience or dissatisfaction you may have encountered. Please send us an email with your feedback to care (at) foreversa (dot) co (dot) za so that we may formally investigate, please be assured that all your mentioned issues and concerns will receive the necessary attention they deserve. Once again, we appreciate your feedback and the opportunity to improve. Warm Regards,Forever Care Team
Best regards,
Forever Resorts SA's reply16 Jul 2024, 08:50
Official
Dear Ayanda,
Thank you for taking the time to share your feedback with us. We appreciate all forms of feedback, both positive and negative, as it helps us improve our services and ensure the best experience for our customers. We apologise if your experience with us did not meet your expectations. We strive to provide exceptional service, and we regret any inconvenience or dissatisfaction you may have encountered. Please send us an email with your feedback to care (at) foreversa (dot) co (dot) za so that we may formally investigate, please be assured that all your mentioned issues and concerns will receive the necessary attention they deserve. Once again, we appreciate your feedback and the opportunity to improve. Warm Regards,Forever Care Team
Thank you for taking the time to share your feedback with us. We appreciate all forms of feedback, both positive and negative, as it helps us improve our services and ensure the best experience for our customers. We apologise if your experience with us did not meet your expectations. We strive to provide exceptional service, and we regret any inconvenience or dissatisfaction you may have encountered. Please send us an email with your feedback to care (at) foreversa (dot) co (dot) za so that we may formally investigate, please be assured that all your mentioned issues and concerns will receive the necessary attention they deserve. Once again, we appreciate your feedback and the opportunity to improve. Warm Regards,Forever Care Team
Best regards,