lml
leslie-anne malissa leeuwschut

1 reviews | Active since Jan 2018

07 Oct 2025, 09:49

Warmbad Luxury Chalets?? I thinknot

We visited Warmbad last week and stayed in the "luxury chalets"- what a disappointment- paying almost 4.5k a night for a place that is still in the 90s? The fridge was noisy and old , it took a long time for our drinks to get cold, the stove was slow, the kettle was malfunctioning, the 1 bathroom was leaking, the aircons were noisy and didn't work in all the rooms, our bedroom door couldn't close- the "handyman" that came to check everything had the worst attitude when showing him things that doesn't work- he had to shut the water off to fix a leak- is this not things that should be checked before people are checked in? And what place in 2025 does not have WIFI? You pay 2025 prices for 90s equipment - very disappointed in our stay in Warmbad - a day visit would have been a better idea

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Replies (2)
Forever Resorts SA
Forever Resorts SA's reply07 Oct 2025, 11:33
Official
Good afternoon leslie-anne,

Thank you for taking the time to reach out to us following your recent experience at Forever Warmbaths. 

We are saddened to hear that your experience was not what you expected, and we take all feedback from our valued guests, such as yourself, very seriously.

We kindly request that you please submit your complaint to care (at) foreversa (dot) co (dot) za with more information about your experience so that our team can formally investigate. 

Kind regards, 
Team Care
lml
leslie-anne malissa leeuwschut's update12 Oct 2025, 08:45
Reviewer Update
Sent a complaint same day you responded and still no feedback, just hoes to show how you care about customer service