Very disappointed, Warmbaths A Forever Resort
Last weekend me and friend travelled almost 300km to spend the weekend at Forever Resort in Warmbaths. When we did the booking, absolutely nothing was mentioned that half off the activities will not be available. The kids was so exited, just for us to be let down terribly. The one lifeguard had to explain to us why most off the activities is not available. According to him the company withdrew that did that part or something. At the end off the day, we paid full amount for everything advertised on the website. Activities that was advertised that we wanted to do, that was not available is: Cable water ski, Fu-Fi slide, Go-Karts, Quad bikes, Pedal boats, River ride, Ski-dam. I did send an email attention for Allan Hoffman, General Manager. Wanted him to know that we are not happy about this. We travelled 300km for an weekend, for the fulle package advertised and paid for. Maybe we can get a discount refund. Or at least just the acknowledgement that he does understand how we as clients feel and that the children were even more disappointed, for we didn't even had to travel that far to get what little we got there. I haven't even got an email response or call from anyone. They are so quick to reserve the place and ask for payment, but when we talk about the experience, NO RESPONSE what so ever. Very disappointed
Thank you for taking the time to reach out to us. Kindly could you send an email to care at foreversa dot co dot za with your reservation number and details about your feedback so that we can investigate this matter further? Kind regards, Forever Care
Thank you for taking the time to reach out to us. Kindly could you send an email to care at foreversa dot co dot za with your reservation number and details about your feedback so that we can investigate this matter further? Kind regards, Forever Care
