Verbally Abusive Staff to Woman

<p>I booked into Warmbaths on 2 January 2016 and my check out was for 5 January 2016. So it all started at the indoor pool where the security guard was being accompanied by the lifeguard to approach a 12 year old kid and tell him to stop swimming because as he swims he splashes water. As a parent I asked them what was the problem and was completely ignored and my son recieved the agressive end of the hostle security guard and life guard. So firstly I am the parent and if I ask someone what is the matter I expect an explaination, you do not approach my child in an agressive matter. I am sure that you have security cameras that will show you exactly what he was doing. So now for the next event of the day.. I went to sit on the tiles with my baby at the hot water pool and yes was only sitting there and then the two arrive again and tell me that i must take my child and leave as the sign at the entrance says so and if I have a problem I can speak to Management. So I asked the security and lifeguard why are they following my family and I around and behaving so aggressive. The security guard said alot of nasty things to me and I did not like it and asked him why is he trying to intimidate woman and children and he must call his management. An agument ensued and he said "**** you"to me and walked away. Your life guard heard what he said but completely denied it. My children were present and also heard it. My husband arrived as your unprofessional manager arrived and asked the security guard what was the problem and suddenly he was all afraid of a man and said "Oh nothing Boss". As I expained the issue to your manager I realised that the only thing that she could say was OK..OK...OK not listening to a word I said not even apologising for the filthy language used by the staff. I dont believe that she understood when I explained to her how customers should be approached and how they should be spoken to...she obviously did not care but managed to seperate the lifeguard and security guard from approaching customers the way they did. There were so many people that told me that your staff are very rude and seem to think that they are a law of there own. Aparently they are being overworked and have not had any time off during your peak season.</p> <p> </p> <p>So now the third problem I paid in the last bit of my payment on 29 Dec which was not allocated to my booking and my husband who went to check in and paid a balance that the receptionist asked without realising this. I was then told that I cannot get my money back and will be issued with a voucher for R890 to spend at your resort....now really this is my money that you took and you did not allocate but Tshepo at the reception kept telling my husband and I that we should have ensured that it was done and Marle your manager hid in the back office. I would like to remind you that transfers take less than 2 days and not 7 days....would you beleive that your staff wasted my time with arguments and then told me that they will do it but I will get MY MONEY only after 7 days...what a nerve.......how unprofessional and dishonest, They should have contacted me to tell me that there was an overpayment</p> <p>if you contact me it better be with something more than just an apology.</p> <p> </p> <p> </p>