mR
mokgadi R
1 reviews | Active since Oct 2010
19 Apr 2016, 23:56
Unsatisfactory customer service
I called forever resort bela bela on ***, on Sunday 17/04/16 to make a reservation for 3 six sleeper chalets, I gave the lady my details and she captured everything, she then told me she will send an email with all my details and banking details , I was told I have 72hours to make a 50% deposit, today 19/04/16 I called the office twice for them to send me the email, but I still don't have my booking confirmation, forever resort please hire competent people, this is unacceptable, can you imagine the amount of money we spend on airtime calling your *********** office, train them or get rid of them period
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Forever Resorts SA's replyOfficial
17 May 2016, 06:22Dear Kgadis...
Firstly please allow me to apologise for the delay in response on HelloPeter. Due to the development of the new HelloPeter website we were unfortunately unable to access your complaint and to answer accordingly.
In the meantime we have requested feedback in this regard from Warmbaths, A Forever Resort and are able to supply you with such:
"Mrs Ramphele made their reservation on the 17th of April 2016 for arrival on the 25th of November 2016. At this current moment a deposit has been paid onto her 3 reservations. Her payment was received on the 20th of April 2016, with this I assume she received her documentation on the 19th or 20th of April 2016. We apologise that she waited for the reservation confirmation."
We trust that you will find this in order and please do not hesitate to contact me directly if I can be of any further assistance in this regard. In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
Kind Regards
***
Forever Resorts SA's reply17 May 2016, 06:22
Official
Dear Kgadis...
Firstly please allow me to apologise for the delay in response on HelloPeter. Due to the development of the new HelloPeter website we were unfortunately unable to access your complaint and to answer accordingly.
In the meantime we have requested feedback in this regard from Warmbaths, A Forever Resort and are able to supply you with such:
"Mrs Ramphele made their reservation on the 17th of April 2016 for arrival on the 25th of November 2016. At this current moment a deposit has been paid onto her 3 reservations. Her payment was received on the 20th of April 2016, with this I assume she received her documentation on the 19th or 20th of April 2016. We apologise that she waited for the reservation confirmation."
We trust that you will find this in order and please do not hesitate to contact me directly if I can be of any further assistance in this regard. In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
Kind Regards
***