JJ
Joelene J

1 reviews | Active since Sept 2013

20 Aug 2019, 08:27

Unbelievable disappointing Service

I made a booking for a campsite we are 5 Adults and 3 children with 2 babies both under 2 years.

We already have to pay full price for the 3 children under 12.

We are told we need to get another campsite because of the 2 babies.

They do not occupy space and the other 3 are not adults but children i do not understand why we need to get another camp site if we only need the one because the other site will be empty as we only coming with a 10 sleeper tent.

so that means we will be paying for a space we do not need.

I even spoke to the manager but she refuse to understand i would understand if it was 8 Adults but its 5 adults with 3 kids under 12 and 2 babies that will sleep with us the do not occupy any space we not coming with cots and a whole lot of things so we will be paying for an empty space.

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Replies (3)
Forever Resorts SA
Forever Resorts SA's reply20 Aug 2019, 09:47
Official
Good morning Joelene,

We are sorry to hear about your experience.

Please will you forward an e-mail to care at foreversa dot co dot za so that we can investigate the above.  Our Care Department has been alerted so that they can assist with this matter and await your e-mail. 

Kind regards, 
Care
Forever Resorts SA
Forever Resorts SA's reply20 Aug 2019, 10:28
Official
 Good morning Joelene,

Thank you for your email. 

One of our representatives will respond to your email shortly. 

Kind regards, 
Care
Forever Resorts SA
Forever Resorts SA's reply21 Aug 2019, 10:52
Official
Good morning Joelene,

I see that a representative from Forever Warmbaths has sent you an e-mail regarding your complaint.  

We now regard this matter as concluded and look forward to hosting you at the beautiful Forever Warmbaths soon!

Kind regards,
Care