Terrible service at Mount Sheba Forever Resort

Hi

I was greatly disappointed with the service we received from some staff at this resort. Our team visited the resort from 16/02/2020 to 19/02/2020 for work purposes. The resort is situated on very beautiful surroundings however the reception staff and some restaurant staff members were very rude and lacked customer service. The food at the restaurant was below sub standard and no apology was ever given even though we had numerous complaints. Furthermore, a complaint was made to their head office but no apology received from their head office nor from the hotel general manager. The concept of the customer is always right doesn't apply at this resort at all irregardless of who.kight be right or wrong. upon checkout, we requested to see the Hotel manager, Fanie Fick if I'm not mistaken but he made us wait for a while and we were running late. The staff has no etiquette at all and no apologies are ever given for poor service or misunderstandings. we were highly disappointed and vowed never to visit that resort ever again.