Staff bad attitude

The staff attitude is terrible, especially for horse riding and GO KART. We paid for horse riding tickets at the Eco reception and the manager even phoned the guys to get the horses ready but when we got there they don't have enough horses and let the people came after us to take the horses first , the guy there said it not his problem, so we phoned Daniel which he was very helpful and came sort out the horses and ask the people who came after us to get off the horse. The next day we went for Go Kart, the guy there didn't even greet us and when we asked how long does it take for one ride he said WHAT , such bad attitude and said one of our kid cannot ride because his small, so we asked if the father can go with him in one Kart he said NO , his answer was just NO NO NO shake his head and didn't wanted us to play. We had another 5 children that could have played but because of his rudeness we all left . My suggestion is that the staff here needs better training and manners. The resort facility is old which we accepted but the other activities that could have increased the chance of people visiting the resort needs improvement especially the staff attitude . Compliment to Daniel, the only person who was helpful and answer all our questions and sort out the problems.