So difficult to make a booking terrible experiance with no help

I tried to get help with an online agent, and they dont even know how their own app works, I tried to make a booking by paying a deposit and they kept telling me to do the reservation and that there will be an option to make the reservation without making a payment but there is no such thing on the app, if you select which accomodation you want it wants you to pay the full amount, the agent doesnt even know the app, then they referred me directly to the resort, I thought that by contacting them I was speaking to the resort, gosh what a difficult experience it is just to make a booking, on the website when you try to make a booking it says page unavailable, what a horrible experiance