1 reviews | Active since Jul 2015
Rusted zinc
<p>i went to visit Forever resort warmbath yesterday,upon arrival i found out that the chalet itself is dilapitating,the kitchen zink was rusted and equipped with an old small tv as per attached photo,there is absolutely no value for money with broken doors</p> <p> </p> <p>i confronted the management,they told me that they were not aware of the situation </p>
Dear Magdeline,
Thank you for your review and for bringing your concerns to our attention.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for any inconvenience caused. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the Assistant General Manager and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future.
I would like to provide you with direct feedback from Warmbaths, A Forever Resort:
The incident happened on Friday last week. The Lady who stayed in Chalet 78 spoke to Marlé, our Front Office Manager, on check out. The Lady mentioned that it was rust but Marle’ immediately contacted Wimpie Basson, our Maintenance Manager, and it was explained that it is stainless steel and cannot rust. We determined that the basins were stained. When Guests wash food down the drains, they get blocked over a period. In some instances we use strong drain cleaner to remove the blockages and the result is some stained washbasins. New wash basins have been ordered and will be installed upon arrival. I have checked with Housekeeping and all other related cleanliness in the chalet was in order. We are currently in the process of changing all televisions on the Resort to flat screens. We only have 40 chalets to complete then the entire Resort will be on flat screens.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
Kind Regards
Care at Forever
Dear Magdeline,
Thank you for your review and for bringing your concerns to our attention.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for any inconvenience caused. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the Assistant General Manager and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future.
I would like to provide you with direct feedback from Warmbaths, A Forever Resort:
The incident happened on Friday last week. The Lady who stayed in Chalet 78 spoke to Marlé, our Front Office Manager, on check out. The Lady mentioned that it was rust but Marle’ immediately contacted Wimpie Basson, our Maintenance Manager, and it was explained that it is stainless steel and cannot rust. We determined that the basins were stained. When Guests wash food down the drains, they get blocked over a period. In some instances we use strong drain cleaner to remove the blockages and the result is some stained washbasins. New wash basins have been ordered and will be installed upon arrival. I have checked with Housekeeping and all other related cleanliness in the chalet was in order. We are currently in the process of changing all televisions on the Resort to flat screens. We only have 40 chalets to complete then the entire Resort will be on flat screens.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
Kind Regards
Care at Forever
Thank you for your feedback,however im a bit disturbed about how management has to justify the fact that the zinc was rusted.it wasnt only the zinc,but the bathroom door next to the main room was also not working as well as the dirty wall emanated from blood stained mosquitos in the kids bedroom.Theres absolutely no high standard as per the feedback.Still maintain that there is no value for money
Thank you for your feedback,however im a bit disturbed about how management has to justify the fact that the zinc was rusted.it wasnt only the zinc,but the bathroom door next to the main room was also not working as well as the dirty wall emanated from blood stained mosquitos in the kids bedroom.Theres absolutely no high standard as per the feedback.Still maintain that there is no value for money
Dear Magdeline,
Thank you for your feedback. I will be sure to forward this to Management at Warmbaths, A Forever Resort.
Kind Regards
Care at Forever
Dear Magdeline,
Thank you for your feedback. I will be sure to forward this to Management at Warmbaths, A Forever Resort.
Kind Regards
Care at Forever