Run down and poorly managed Wathbaths

Extremely disappointed with the service and facilities that was offered to us. Listed below are my dissatisfaction with warmbaths forever resort:

1) only after we booked we received comms that the Hydro will be under unscheduled Maintenance from then 6th to 11th of February. Already then we could not make use of the facilities. The website also doesn't indicate that the Hydro is not operating in full hours. It's only open every 2 hours and this was only communicated to me when we checked in.

2) They had a power outage for the entire day (5/2/22) Only one sms was sent out at 1.30pm and no further updates. We had to call reception for updates. The slides and wave pool were out of operation due to this. No power for basic necessities like boiled water for my infant. Only preferance was made to the hotel residents. They had a generator. The manner in which this matter was managed was extremely poor.

3) Only 1 ablution was opened for use at the camping site. We had to beg reception to open another ablution for our use as the other was crowded and had to queue. Clearly you are not following covid protocol.

4) Cracked basin tap in ablution E. Camp site not maintained. Grass near the wet area was very long and the kids jungle gym was broken. The braai stands are falling apart. I have pictures of this.

5) logged a complaint with reception and yet to receive my refund.

Overall I won't bother booking at any Forever Resorts.