Rooms with black birds and stinking bedroom capert

Good Evening I am booked at Badplaas forever resort at Charley no 17. Around 19h01 I heard sound in the TV room. Only to find out that its black night bird flying in my room. I callef reception for assistance. They took 30 minutes with no show. I called again at 19h30. Them 2 maintenance guy come. I was outside as I am afraid. They informed me they chase it outside. Around 20h00 I went to bedroom nd sleep. Around 23h00 I hear sound again on the bedroom when I switched the light the black bird is there. I quick wake up nd call again. They moved me to room 15 around past 00h00. The bedroom was stinking very bad. I took blanket nd sleep on the couch. Hardly within an hour then they were 2 in that room. I call security to secure me. They come nd found 1 and killed it. I request to be moved to hotel. I was informed that the receptionist in charge said I should pay 2thousand rand if I need to b moved. They moved me to 3 charley room 21. There is 2 twin bed. I am just sitting with fear I cant sleep its alreadypast 02h20 in the morning.

I am traumatized not sure what to do with this bad service i received.