Refused a membership discount

My Kids & are writing this email with huge disappointment that we were refused a Forever membership discount (30%) on reasons that we didn't have the hardcopy card at that moment but we knew the membership numbers also had other legitimate documents (latest invoice & ID) showing my membership details including the membership numbers. As their mother, I have been active in the business for more than six years now, helping other people join and using the products. I even offered to call the head office to send me or the hotel my membership confirmation and I was told it will still not be acceptable. The worst part is as the first-time visitors we wrote to the resort and no one came back to us, completed the online request form with details that I am a Forever member still no one came back to us explaining that only the hard copy will be accepted until on our arrival for check-in. This hard copy card requirement was never announced in the business and not found anywhere on their website as a policy when doing bookings.

I later wrote to them with the copy of the hard copy to show that indeed I am a member yet someone with the name Sam says there s nothing they can do.

SA has many businesses that are able to give their members what is due to them as long as they know their membership numbers including Spur that is operating at Bela Bela.

Kids and I are not happy with this unfair treatment and view it as Forever Business not keeping up to its promises! To us, this looks like Forever Bela Bela resort is using every opportunity to dodge giving what it promised its members!