Refund my money paid to your resort under false pretense!!!

We booked for a group of 16 for a weekend away to Forever Resort from 29 December to 02 January 2021. I have contacted the resort to advise that we have been ****med by the individual who booked on our behalf and after having called the resort on numerous occasions to inform them of this, the resort is refusing to pay me my monies back as they were paid. I have made them aware of the fact that the person who booked is reluctant to cancel the booking as she has not made any payment to the resort and the other members who have paid her directly cannot get hold of her as she has switched her phone off. All I request from this resort is to refund me my monies paid for a holiday that was clearly not ever going to happen as only 2 people out of the supposed 16 paid to date. If a case number is required I am willing to take this further. All I request is Warmbaths forever Resort and its employees (Abigail and Morne) pay back my money to the exact same bank account that it was paid out of, we suspect the lady who booked on our behalf is trying to have my money paid out to her directly.