Poor Value for Money and poor holiday experience

My Formal Letter of Complaint was addressed to Angelique and sent to the ********** without any response. We stayed at Forever Resorts Warmbaths on the on the 13 April 2018 (Friday), we booked 2 x 4 sleeper chalets and were allocated # 60 and 61. When I booked over a month ago, I specifically requested that because we are 2 families I would like the 2 chalets to be next to each other, easily accessible to each chalet. However, the 2 chalets are a distance from each other separated by a road and surrounded by high bushes and pitch dark so you have to meander around to get from one to the other and the other concern was that we were placed so far from the main areas, such a drive to get to our unit (And we had 2 pensioners with us and a 4 month old baby).

We went back to Reception to request chalets closer to the main areas and that were easily accessible to each other. We were told that the closer chalets are block booked, can you please advise how are chalets reserved because from my understanding and what was mentioned to us is that chalets are allocated on the day, we checked in just after 15h30 but was told that all the chalets are fully booked and there are block bookings? After much debate, we were given Chalets # 64 and 65. Still very much far out from the main areas but a little better in terms of accessibility to each other. However, our problems just started.

Issues with Chalet # 64:

- The passage light and bathroom light was not working, we logged a complaint with reception. The maintenance guy came out in the evening and we were sitting without lights because they tried to fix the lights, to no avail until eventually we asked them to please come the next day to repair the lights. - The bathroom door kept jamming and you had to have a person on the outside to kick the door open. - There was no hot water in the chalets and showering or bathing was definitely not pleasant.

Issues with Chalet # 65:

- The kettle in our chalet was not working and had to be replaced. - Our bathroom door was also jamming and could not be easily opened. - There was no hot water in the chalet.

We are quite perturbed by the many issues we experienced with Chalets # 64 and 65. We spent R8 760 for the chalets for the weekend but the value and standard of our stay has really deteriorated.

Are these chalets not maintained or kept in order?

Do you reserve chalets for specific persons based on certain criteria?

I would appreciate your feedback / response in this regard.