1 reviews | Active since Nov 2012
Pathetic customer service
I'm writing this knowing full well that Forever Resorts won't bother to respond, however, people need to know how useless the franchise actually is.. Over Easter Weekend I went camping with my family in Swadini. One evening I decided to take a drive to the restaurant and order 5 large pizza's. One of which, was meant to be a Vegetarian (Mixed peppers, mushroom, pineapple & tomato). When I received the pizza's and went back to camp I noticed the one pizza had green beans, carrots, and sweetcorn on it?? I'm certain I never asked for a tortoise pizza?
How do you make a pizza that wasn't even on your menu??!
I received some of the worst customer service from the restaurant staff, obviously too lazy to deal with this.
Definitely staying far away from all Forever Resorts in the future, and i'll be telling every person I know to do the same.
Dear Qyrone
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We are aware that you have already received feedback via Google Plus from the General Manager at Swadini, A Forever Resort and he has taken the appropriate action to rectify the situation and ensure that this does not happen in future. He will definitely be conducting regular checks on the standard of the food service in the Restaurant.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
We would appreciate that you would consider returning to Forever in order to make new memories and to put this experience behind you.
Kind Regards
Care@Forever
Dear Qyrone
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We are aware that you have already received feedback via Google Plus from the General Manager at Swadini, A Forever Resort and he has taken the appropriate action to rectify the situation and ensure that this does not happen in future. He will definitely be conducting regular checks on the standard of the food service in the Restaurant.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
We would appreciate that you would consider returning to Forever in order to make new memories and to put this experience behind you.
Kind Regards
Care@Forever