1 reviews | Active since Sept 2016
Pathetic resort
<p> On the 12 September 2016 I wrote a review on forever resorts - Warmbaths. On the 16 September 2016 I received a call from the manager at the resort. I did not have my cell phone and my daughter gave her my other number, i missed that call but she phoned me back and I told her what happened and gave her the information she wanted. </p> <p>Thereafter this was their response to hello Peter:</p> <p>The review you wrote about Forever Resorts has been deemed “Inappropriate” by the organisation concerned saying “we have tried to get a hold of the Customer, but the details are not correct … the information provided is false and if the Guest is making false accusations, as this is *****”.</p> <p>Please confirm by return email within 24 hours whether all the content in your review is indeed then 'true and correct', and if so, kindly provide your proof of dealings with them (invoices, proof of payment made, contract etc) confirming that you are a ‘bona fide’ customer.</p> <p>If all content is absolutely true and correct, and we receive the above requested proof of dealings, your review will remain on the site. </p> <p>I have my call logs showing they phoned me on both my cell numbers now because they can't justify their bad and pathetic resort, they make up these stories.</p> <p>They really are pathetic and this says a lot about their resorts and the staff they have employed there.</p> <p> </p>
Dear Mrs Moonreddy,
Thank you for your review above...
We would also like to refer to your previous review written on HelloPeter which was subsequently removed by HelloPeter. The quoted Email above you are referring to was sent to you by HelloPeter Admin.
Warmbaths, A Forever Resort as well as our Head Office have made multiple attempts to contact you, but cannot reach you on the number you provided on HelloPeter to discuss your concerns.
Please see below report from the Assistant General Manager at Warmbaths, A Forever Resort:
We have searched and searched, we have no record of such a person. We thought it well to try the weekend before the date in question and there is no group of 4 chalets staying together. We phoned the number on the complaint and came to a young lady saying she stayed recently but on a campsite. She then gave her mother’s number and the woman answering the phone said she stayed in Room 219 at the Hotel(no such room number). We also looked at the weekend after, thinking maybe they stayed under a different surname but there was only one group on another surname with 4 chalets. Also phoned Badplaas thinking maybe it was just a mix up on property’s, they also have no record of this person. We have no record in our Management book of any such happenings.
Mrs Moonreddy, I would truly like to discuss your concerns in order to assist you and would truly appreciate it if you could phone Forever Resorts Head Office and ask to speak to the Relationship Manager.
Kind Regards
Care at Forever
Dear Mrs Moonreddy,
Thank you for your review above...
We would also like to refer to your previous review written on HelloPeter which was subsequently removed by HelloPeter. The quoted Email above you are referring to was sent to you by HelloPeter Admin.
Warmbaths, A Forever Resort as well as our Head Office have made multiple attempts to contact you, but cannot reach you on the number you provided on HelloPeter to discuss your concerns.
Please see below report from the Assistant General Manager at Warmbaths, A Forever Resort:
We have searched and searched, we have no record of such a person. We thought it well to try the weekend before the date in question and there is no group of 4 chalets staying together. We phoned the number on the complaint and came to a young lady saying she stayed recently but on a campsite. She then gave her mother’s number and the woman answering the phone said she stayed in Room 219 at the Hotel(no such room number). We also looked at the weekend after, thinking maybe they stayed under a different surname but there was only one group on another surname with 4 chalets. Also phoned Badplaas thinking maybe it was just a mix up on property’s, they also have no record of this person. We have no record in our Management book of any such happenings.
Mrs Moonreddy, I would truly like to discuss your concerns in order to assist you and would truly appreciate it if you could phone Forever Resorts Head Office and ask to speak to the Relationship Manager.
Kind Regards
Care at Forever