SA
Suanne A

1 reviews | Active since Dec 2025

01 Dec 2025, 16:26

Overrated overcrowded and an absolute waste of money!

Our recent stay at Warm Baths was extremely disappointing and failed to meet the basic expectations for hospitality, upon arrival your receptionist Benita was unfriendly, your rates are ridiculously high for the poor service we encountered not to mention the overcrowding, unprofessional staff, and badly maintained facilities.

The combination of poor service, overcrowding, disrespectful staff, and neglected facilities made our vacation a stressful ordeal. I would not recommend this resort. Residents pay an arm and a leg for accommodation that is below standard, we could not freely enjoy the amenities because of overcrowding from day visitors. Life guards had no control over the crowd. I am absolutely disgusted in Warmbaths Management!

What was supposed to be a relaxing weekend away with family turned out to be a traumatic and stressful ordeal, and an absolute waste of money! The only positives about this trip was the game drive with Norman.

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Replies (1)
Forever Resorts SA
Forever Resorts SA's reply02 Dec 2025, 08:11
Official
Good morning Suanne,

Thank you for taking the time to reach out to us and for sharing your recent experience with us.

We take all feedback from our guests very seriously and would like to investigate this matter with our Senior Management. Kindly could you please send us an email along with your reservation number to care (at) foreversa (dot) co (dot) za

This will allow us to open a formal investigation into these matters.

Thank you again for taking the time to share your feedback, we value all feedback from our guests.

Kind regards, 

Team CARE