1 reviews | Active since Nov 2012
Issues encountered at the unit in Warmbaths
We had booked the log cabins 109 and 110 from the 19th to 21st February 2016 and experienced a number of issues:<br> 1. The sliding doors from the bedroom to the balcony were jammed and could not open<br> 2. TV signal was so bad and the picture was snowy<br> 3. Upon arrival we noticed that the double bed bedroom's aircon was not functioning, had to call for assistance which inconvenienced us in our time to get to the hydro<br> 4. Bathroom door was too squeaky and loud, causing disturbances<br> 5. Hangers in the 2x single beds bedroom was broken<br> 6. Beddings had a stench (urine or similar), very unsatisfactory<br> 7. We had to ask for the kettle to be replaced 3 times! The first was broken, the second was leaking<br> 8. Kitchen utensils (can opener and potato peeler were too blunt to be used. The colander was also dented<br> 9. Kitchen sink was clogging <br> 10. The oven warmer knob was broken<br> 11. The aircon in the lounge area stopped working on Saturday evening and again assistance had to be called, resulting is us being late again to the hydro.<br> Our overall experience was not very satisfactory at all for the price we are required to pay per night for these cabins!! <br> Feedback will be appreciated. Thanks.
I refer to our direct correspondence to you from our Head Office as well as from the Front Office Manager at Warmbaths, A Forever Resort.
Once again please accept our humblest apologies for any inconvenience that you might have experienced. We referred the matter to Management at the Resort in order for them to investigate and provide us with feedback. Management inspected your chalets before they were cleaned after your departure on the Sunday, after which we responded to each of the points you mentioned in both cases and assured you that the points you brought up - of which only a few was indeed faulty - were corrected on the same day.
Warmbaths, A Forever Resort has assured us that they will continue to put measures in place to make Guests' experience at Warmbaths, a Forever Resort enjoyable and relaxing.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
Kind Regards
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I refer to our direct correspondence to you from our Head Office as well as from the Front Office Manager at Warmbaths, A Forever Resort.
Once again please accept our humblest apologies for any inconvenience that you might have experienced. We referred the matter to Management at the Resort in order for them to investigate and provide us with feedback. Management inspected your chalets before they were cleaned after your departure on the Sunday, after which we responded to each of the points you mentioned in both cases and assured you that the points you brought up - of which only a few was indeed faulty - were corrected on the same day.
Warmbaths, A Forever Resort has assured us that they will continue to put measures in place to make Guests' experience at Warmbaths, a Forever Resort enjoyable and relaxing.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
Kind Regards
***