1 reviews | Active since Oct 2011
Incredible Facilities ,But Majorly let down by Staff
<p>I Booked for the Weekend at Forever Resorts Warmbaths ...</p> <p> </p> <p>I Was extremely dissapointed by the standards of the accomdation.What a pity that a resort with such good facilities and extrememly average Challets.I Understand its 3 Star But for the price i paid expected a bit more.</p> <p> </p> <p>Below is a list of some of the problems i experienced during my stay</p> <p> </p> <p>Challet Complaints :</p> <p>* Terrible Shower ,Water pressure is incredibly slow.</p> <p>*Bathrooms Exttremely Small ,Cant even clsoe the door without coursing inconvenience.</p> <p>*Headboard in room Should be changed.</p> <p>*Only 4 Sugars in the room,I Take 3 Sugars alone and so does my wife..Should be more provided to guest. </p> <p>*1st night we messed the sheets with Tea ,Next night the lady never even notice or change it.</p> <p>*Saturday Night while having a braai ,eating outside a Warthhog attacked us,This terrified me and my wife.Luckily we escaped unhurt ,this couldve been much worse.</p> <p> </p> <p>Pool Areas :</p> <p> </p> <p>* Surely has to be lifegueards at the start of the Slides(Speed and Tube Slides )</p> <p>*Tube Slides need maintenace,3 Times went on it and got stuck all 3 Times moving in circles.Had i Not gotten off the Tube (Which was incredibly Risky) I wouldve still been stuck.</p> <p> </p> <p>*Water temperature in the Slide Pools was fantastic.Keep it up.</p> <p> </p> <p>*Booked at the Eco hut for Horse Riding,The lady was extremely Unhelpfull.After i paid i told the lady im going on the Water Slides ,could she kindly keep my receipt and il collect it once im done.Her Response was Sir cant you keep it the same place where you going keep your keys.</p> <p> </p> <p>Hydro</p> <p>*Hydro Kiosk Could do with a bit more variety of goods and change of attitude from the Sales Lady</p> <p>*Floors become extremly Slippery,i Do understand its a water area,mayb a change of Tile or Floor would be the Sollution.</p> <p> </p> <p>Spa</p> <p> </p> <p>*Worst Spa experience of Me and my partners Life.</p> <p>*Treatment was a waste,felt worse After the treatment.</p> <p>*The****** was So rude,was shocking.</p> <p>*Rest area ,Refreshments were extremely scarce.Surely should provide coffee,Milk Etc.</p> <p>*While we were in the rest area,Alll the lights were switched off even dou we had our clothing still in the locker rooms.</p> <p>*We were outside in the rest are garden Relaxing,the the****** stood at the glass door on the inside,Made us go to her ..where we was told cant sit outside.</p> <p> </p> <p>The lady that Booked our Appointment was Very very Pleasant and helpfull.Could do with a few more like her.</p> <p> </p> <p>Lost & Found</p> <p> </p> <p>I Lost a Envelope with some money and cards on the resort ,I Called the resort this morning,Was transfered to the Eco Hut.The lady yet again very rude told me shes transfering me to reception.Did this 3 Times and no answer.</p> <p> </p> <p>She then tells me to call back in 30 Minutes as all staff are in a meeting.I Find this rather insulting.</p> <p> </p>
Dear Yahya,
Thank you for your review with regards to your experience at Warmbaths, A Forever Resort and for bringing your concerns to our attention.
We apologise if you experienced any inconvenience as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently.
We referred your comments to the Assistant General Manager, who was on duty at the Property this weekend, for investigation into the points you mentioned and would hereby like to provide his feedback:
Chalet complaints
- We apologise if they experienced any inconvenience. The showers get tested weekly and daily as part of the cleaners routine, pressure should not be a problem as it was not recorded or reported. The Guests who stayed in chalet 24 the night before did not report any problems. However the Assistant General Manager also inspected it himself to ensure there are not any problems in the future.
- All the bathrooms are standard size as per the rest of the Resort. In fact, the unit they stayed in actually has a separate toilet which allows for more space in the bathroom.
- The head boards are the standard throughout the Resort and will not be changed anytime soon. However the Assistant General Manager inspected the head board in order to ensure that it was not damaged.
- The coffee, sugar and tea is a welcome pack for Guests and is according to Company standard for a 2 sleeper chalet.
- The Cleaners in the room when servicing the units are not permitted to look inside the cupboards where guests pack out their clothing. The Supervisor that serviced the unit on Saturday did report that when servicing the room the blanket along with comforter was clean and the bed already made. When the Guests checked out on Sunday it was reported that that there was a dirty set in the cupboard with a stain.
- We advertise African Bushveld Resort, the warthogs & bucks walk around freely. They don’t usually bother Guests, but unfortunately sometimes Guests feed them which causes the problems. We have notice boards on the Resort that say “Don’t feed the animals”
Pool areas:
- We have on any given standard weekend, as this weekend, 2 lifeguard’s at the slides at the bottom and only in December and peak seasons lifeguard’s at the top of the slides and that is just to ensure adequate time intervals for the Guests. What I did notice is some of our Guests that wear shorts etc that are not made of lycra fabric sometimes get stuck on the speed slides and tubes. We usually have to ensure Guests don’t go too fast as they really speed up mostly. The slides and tubes were redone this year and ever since then we have experienced no complaints.
- Thank you so much for the kind compliment. Water temperature is a standard that Warmbaths is proud of as we have hot water slides in the winter.
Eco:
- Uzelle was on duty, she remembers the couple well. She said they did ask for her to keep the receipt and she then suggested for them to leave the keys with her as well as they only had swimming gear on. They then left without saying anything, they phoned her later on to say they lost the receipt and was standing at the gate and could not enter. She then gave them the gate code to enter the Reserve.
Hydro & Spa:
- The kiosk at the Hydro is there for convenience of the Guests and they offer – cold drinks, water, crisps, chocolates and ice creams. To do more means we have to open a take away shop with potato chips and toasties. Not very popular at the Hydro due to the heat and humidity as it has been tried.
- The floors on the outside of the outdoor hydro pool are always wet as it is a pool. We will look at getting some more non slip mats on the outside of the pool, thank you for the suggestion.
- The Hydro lady that received them was Trish they came in for a bath just before the end of the first session. I know that if you use the detox bath it will sometimes leave you with a head ache. After all it is a hot bath created to sweat out the bad in your system. They had treatment from Jane that was present to monitor the heat and in constant communication with them to ensure they were comfortable. According to Jane they were quite happy and friendly. They are allowed in the waiting area outside and she does not recall them asking or saying anything in regards to not being allowed there.
- The rest area refreshments are standard, as it is a Spa they don’t put coffee out but detox tea and rejuvenating tea, that is not served with milk but have it available as the Spa sells Lavazza coffee in the entrance area.
- The Lady that booked the treatment was also Trish.
Lost and found
- She phoned the Eco hut this morning and spoke to Nadia ( Eco Student ) who then transferred her to the Front Office Manager to find out about the lost and found. Marle’ was in a meeting conducted by myself as this is our weekly meeting. She told the Guest, the person that worked this past weekend was still in a meeting and should be done in 30 min. She apologised if this might have seemed rude.
- I spoke to the Security Manager and no lost money or envelopes were returned from the weekend.
We trust that this will clarify all your concerns raised.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
Dear Yahya,
Thank you for your review with regards to your experience at Warmbaths, A Forever Resort and for bringing your concerns to our attention.
We apologise if you experienced any inconvenience as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently.
We referred your comments to the Assistant General Manager, who was on duty at the Property this weekend, for investigation into the points you mentioned and would hereby like to provide his feedback:
Chalet complaints
- We apologise if they experienced any inconvenience. The showers get tested weekly and daily as part of the cleaners routine, pressure should not be a problem as it was not recorded or reported. The Guests who stayed in chalet 24 the night before did not report any problems. However the Assistant General Manager also inspected it himself to ensure there are not any problems in the future.
- All the bathrooms are standard size as per the rest of the Resort. In fact, the unit they stayed in actually has a separate toilet which allows for more space in the bathroom.
- The head boards are the standard throughout the Resort and will not be changed anytime soon. However the Assistant General Manager inspected the head board in order to ensure that it was not damaged.
- The coffee, sugar and tea is a welcome pack for Guests and is according to Company standard for a 2 sleeper chalet.
- The Cleaners in the room when servicing the units are not permitted to look inside the cupboards where guests pack out their clothing. The Supervisor that serviced the unit on Saturday did report that when servicing the room the blanket along with comforter was clean and the bed already made. When the Guests checked out on Sunday it was reported that that there was a dirty set in the cupboard with a stain.
- We advertise African Bushveld Resort, the warthogs & bucks walk around freely. They don’t usually bother Guests, but unfortunately sometimes Guests feed them which causes the problems. We have notice boards on the Resort that say “Don’t feed the animals”
Pool areas:
- We have on any given standard weekend, as this weekend, 2 lifeguard’s at the slides at the bottom and only in December and peak seasons lifeguard’s at the top of the slides and that is just to ensure adequate time intervals for the Guests. What I did notice is some of our Guests that wear shorts etc that are not made of lycra fabric sometimes get stuck on the speed slides and tubes. We usually have to ensure Guests don’t go too fast as they really speed up mostly. The slides and tubes were redone this year and ever since then we have experienced no complaints.
- Thank you so much for the kind compliment. Water temperature is a standard that Warmbaths is proud of as we have hot water slides in the winter.
Eco:
- Uzelle was on duty, she remembers the couple well. She said they did ask for her to keep the receipt and she then suggested for them to leave the keys with her as well as they only had swimming gear on. They then left without saying anything, they phoned her later on to say they lost the receipt and was standing at the gate and could not enter. She then gave them the gate code to enter the Reserve.
Hydro & Spa:
- The kiosk at the Hydro is there for convenience of the Guests and they offer – cold drinks, water, crisps, chocolates and ice creams. To do more means we have to open a take away shop with potato chips and toasties. Not very popular at the Hydro due to the heat and humidity as it has been tried.
- The floors on the outside of the outdoor hydro pool are always wet as it is a pool. We will look at getting some more non slip mats on the outside of the pool, thank you for the suggestion.
- The Hydro lady that received them was Trish they came in for a bath just before the end of the first session. I know that if you use the detox bath it will sometimes leave you with a head ache. After all it is a hot bath created to sweat out the bad in your system. They had treatment from Jane that was present to monitor the heat and in constant communication with them to ensure they were comfortable. According to Jane they were quite happy and friendly. They are allowed in the waiting area outside and she does not recall them asking or saying anything in regards to not being allowed there.
- The rest area refreshments are standard, as it is a Spa they don’t put coffee out but detox tea and rejuvenating tea, that is not served with milk but have it available as the Spa sells Lavazza coffee in the entrance area.
- The Lady that booked the treatment was also Trish.
Lost and found
- She phoned the Eco hut this morning and spoke to Nadia ( Eco Student ) who then transferred her to the Front Office Manager to find out about the lost and found. Marle’ was in a meeting conducted by myself as this is our weekly meeting. She told the Guest, the person that worked this past weekend was still in a meeting and should be done in 30 min. She apologised if this might have seemed rude.
- I spoke to the Security Manager and no lost money or envelopes were returned from the weekend.
We trust that this will clarify all your concerns raised.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.