sG
sindi G
1 reviews | Active since Nov 2009
31 Dec 2015, 15:13
I sent proof im awaiting my refund
I have never had such a miserable experience with a Resort like yours, We were suppose to come the 8th and due to unfor seen circumstances we lost a 5 year old that downed at Zebula. I was requested to send proofs of the death of which i did and i have had no acknowledgement that the proofs have been received. And need my refund. Thanks.<br> <br> I just know that i will not be coming there anytime soon after the back and forth emails i sent while going through a difficult time.<br> <br> Regards<br>
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Forever Resorts SA's replyOfficial
05 Jan 2016, 10:21Hello sindi123,
Our heartfelt sympathy goes out to you and your family with the tragic loss of your child. There is no greater loss than a child and our thoughts and prayers are with you during this extremely sad time.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the General Manager at Warmbaths, A Forever Resort and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future. We have been informed that your refund will be processed this week.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
Once again please accept our deepest condolences for your loss.
Please do not hesitate to contact me directly for any further assistance.
Kind Regards
***
Our heartfelt sympathy goes out to you and your family with the tragic loss of your child. There is no greater loss than a child and our thoughts and prayers are with you during this extremely sad time.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the General Manager at Warmbaths, A Forever Resort and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future. We have been informed that your refund will be processed this week.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
Once again please accept our deepest condolences for your loss.
Please do not hesitate to contact me directly for any further assistance.
Kind Regards
***
Forever Resorts SA's reply05 Jan 2016, 10:21
Official
Hello sindi123,
Our heartfelt sympathy goes out to you and your family with the tragic loss of your child. There is no greater loss than a child and our thoughts and prayers are with you during this extremely sad time.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the General Manager at Warmbaths, A Forever Resort and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future. We have been informed that your refund will be processed this week.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
Once again please accept our deepest condolences for your loss.
Please do not hesitate to contact me directly for any further assistance.
Kind Regards
***
Our heartfelt sympathy goes out to you and your family with the tragic loss of your child. There is no greater loss than a child and our thoughts and prayers are with you during this extremely sad time.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the General Manager at Warmbaths, A Forever Resort and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future. We have been informed that your refund will be processed this week.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
Once again please accept our deepest condolences for your loss.
Please do not hesitate to contact me directly for any further assistance.
Kind Regards
***