1 reviews | Active since Apr 2014
Horrible Customer Service
<p>I tried booking a weekend away for my family and the service I received was unacceptable they refused to accept my deposit and when I asked to speak to the manager the manager was just as rude and ill mannered as the previous person I spoke to so I will no longer take my family there really disappointed</p> <p> </p>
Dear Jadine,
Thank you very much for your review. We apologise for any inconvenience caused.
In order for us to investigate into the matter kindly provide us with the details of the Forever Resorts Property you were dealing with as well as the surname of the person who tried to make the booking.
We will then forward through to the General Manager at the responsible Property in order to provide us with feedback in this regard.
Kind Regards
Care at Forever
Dear Jadine,
Thank you very much for your review. We apologise for any inconvenience caused.
In order for us to investigate into the matter kindly provide us with the details of the Forever Resorts Property you were dealing with as well as the surname of the person who tried to make the booking.
We will then forward through to the General Manager at the responsible Property in order to provide us with feedback in this regard.
Kind Regards
Care at Forever
Bela Bela warmbaths the rude manager who wants us to pay a extra R500.00 is Marilise and the break down they gave us on the 24/11/2016 is
LCD 6# and SCS2*
Dates
19/05/2017 to 21/05/2017
LCD6 R2190+R2190 =R4380
Scs2 R1220+R1220 =R2440
=R6820
Deposit R3410
now we have to pay R7320.00 which is totally unacceptable what changed in 4 day like really
Bela Bela warmbaths the rude manager who wants us to pay a extra R500.00 is Marilise and the break down they gave us on the 24/11/2016 is
LCD 6# and SCS2*
Dates
19/05/2017 to 21/05/2017
LCD6 R2190+R2190 =R4380
Scs2 R1220+R1220 =R2440
=R6820
Deposit R3410
now we have to pay R7320.00 which is totally unacceptable what changed in 4 day like really
WILLIAMS
WILLIAMS
Dear Jadine,
Thank you very much for your review with regards to your experience with Warmbaths, A Forever Resort.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for any inconvenience caused due to a lack in communication or explanation from our side. We have discussed the matter with the Marketing Manager at the Property and they have taken the appropriate action to rectify the situation and ensure that this does not happen in future. I would like to provide you with feedback from Warmbaths, A Forever Resort:
"Marlé the Front Office Manager has investigated into your situation and found as follows:
The rates the Guest is quoting are 2016 rates and the booking has been made for February 2017. Our rates are increased from January 2017.
Reviewing the booking, it is noted that the person who called to make the booking asked for a standard six sleeper chalet and not a luxury 6 sleeper chalet.
Rates for 2017 are as follows:
Standard six sleeper chalet is R2350.00 per night, a Luxury 6 sleeper chalet is R2900.00 per night and a 2 sleeper chalet is R1310.00 per night.
The confirmation was printed from our booking system and the rates are correct on the booking confirmation sent to the Guest from our Reservations department.
We always strive to assist our Guests with the greatest of respect, and apologies for the breakdown in communication."
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
Kind Regards
Care at Forever
Dear Jadine,
Thank you very much for your review with regards to your experience with Warmbaths, A Forever Resort.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for any inconvenience caused due to a lack in communication or explanation from our side. We have discussed the matter with the Marketing Manager at the Property and they have taken the appropriate action to rectify the situation and ensure that this does not happen in future. I would like to provide you with feedback from Warmbaths, A Forever Resort:
"Marlé the Front Office Manager has investigated into your situation and found as follows:
The rates the Guest is quoting are 2016 rates and the booking has been made for February 2017. Our rates are increased from January 2017.
Reviewing the booking, it is noted that the person who called to make the booking asked for a standard six sleeper chalet and not a luxury 6 sleeper chalet.
Rates for 2017 are as follows:
Standard six sleeper chalet is R2350.00 per night, a Luxury 6 sleeper chalet is R2900.00 per night and a 2 sleeper chalet is R1310.00 per night.
The confirmation was printed from our booking system and the rates are correct on the booking confirmation sent to the Guest from our Reservations department.
We always strive to assist our Guests with the greatest of respect, and apologies for the breakdown in communication."
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
Kind Regards
Care at Forever