***** SHEBA
<p>I cannot even begin to discribe my distaste at this situation. Ive called and emailed these people countleass times and all i wanted from them was to send me written proof that i wasnt at rheir resort, this was requested by Groupon. The sad part of this is that the consulatant at Mount sheba refuses to do so as it will be a loss to them. </p> <p> </p> <p>I had made that payment through group on and agreed to Groupon's terms and conditions!!!!!! </p> <p>i will never agin attempt any sort of visit to ***** Sheba in this life time or the next. They should attend some customer service corse they clearly are in need of it.</p> <p> </p> <p>As for groupon dispite their high volums of requests currently they have far excceeded my expectations at customer service . Sad to see them go.</p>
Dear Tsholofelo,
Thank you for your review and for bringing your concerns to our attention.
We have investigated into the matter and requested a full report from the Hotel Manager at Mount Sheba, A Forever Lodge.
He has provided us with all the Email correspondence between yourself and the Front Office Manager at Mount Sheba as well as the correspondence between Mount Sheba and Groupon.
I can confirm that an Email confirmation was sent to Groupon from Mount Sheba informing them that you did not arrive as booked on the 28th of October. Groupon notified Mount Sheba that no refunds will take place due to the booking being confirmed and it being cancelled so close to arrival date. This was communicated to you via Email on 7 November.
Your booking on the 28th of October was handled as a no-show seeing that Mount Sheba, A Forever Lodge was not informed that your booking was cancelled. They only received the cancellation notice four days after the arrival date.
We trust that you will find this in order.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
Kind Regards
Care at Forever SA
Dear Tsholofelo,
Thank you for your review and for bringing your concerns to our attention.
We have investigated into the matter and requested a full report from the Hotel Manager at Mount Sheba, A Forever Lodge.
He has provided us with all the Email correspondence between yourself and the Front Office Manager at Mount Sheba as well as the correspondence between Mount Sheba and Groupon.
I can confirm that an Email confirmation was sent to Groupon from Mount Sheba informing them that you did not arrive as booked on the 28th of October. Groupon notified Mount Sheba that no refunds will take place due to the booking being confirmed and it being cancelled so close to arrival date. This was communicated to you via Email on 7 November.
Your booking on the 28th of October was handled as a no-show seeing that Mount Sheba, A Forever Lodge was not informed that your booking was cancelled. They only received the cancellation notice four days after the arrival date.
We trust that you will find this in order.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
Kind Regards
Care at Forever SA