1 reviews | Active since Oct 2011
Dont Care Attitude
On Sunday the 05 April 2015 I called Forever Resorts Badplaas to make enquiries if had any accomadation available.<br> <br> The lady on the phone was very blunt and rude all she said was we fully booked.I Even asked Campsites,she was even more rude and said Fully Booked<br> <br> I Called back within a few minutes spoke to another lady who confirmed that accommodation is available, told her will call back to confirm. When I called back got the same lady who earlier said no accommodation and still adamant no accommodation.<br> <br> I Did end up booking but arrived late at night due to this, however on arrival at the Main Entrance Security Refused to allow us in and kept us waiting for 15 Minutes because could not find our names. We got so frustrated and decided to help them look on the Booklet their had and found our name on the very 1ST Page.<br> <br> Terrible Service from Badplaas from a Few Staff members which leaves a sour taste .<br> <br> <br>
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for the inconvenience caused.
We were experiencing an ******* strike at Badplaas, A Forever Resort and could not foresee that our Staff would not show up. Thus you did not receive the service that we are proud to offer. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
Kind Regards
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On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for the inconvenience caused.
We were experiencing an ******* strike at Badplaas, A Forever Resort and could not foresee that our Staff would not show up. Thus you did not receive the service that we are proud to offer. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
Kind Regards
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