1 reviews | Active since Jan 2016
Disrespectful Security
We checked in at reception at Forever Resort Phalaborwa on the 12th February 2016 at about 20h00 and the lady Suzan Mhlongo welcomed us warmly and we had to drive inside the resort and that's when the security guy approached us and said our music was very loud and music is not allowed in the resort or he will not open the gate(bad approach). And we asked if that was the resorts requirement as we didn't have a problem switching the music off as requirements are requirement and we should follow them. Maybe he thought we were some school girls driving in a toyota quantum and degraded us. That's when he started to be very arrogant and told us he will not open the gate as he doesn't work for us but the resort (he was loud and fighting) and He doesn't care if people come to the resort or not as he will always get his salary. I was surprised as how this security lacked customer care and the way he insulted and degraded us. His duty was to open the gate nothing more, nothing less. To me it showed that we are not the first nor the last people he spoke to with that attitude and unfortunately other people are not reporting this and decide to let it go unfortunately i will not tolerate bullie
Please allow me to thank you for bringing this matter to our attention.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the Operations Manager of our outsourced Security Company - Leon van den Heever - who in turn conducted his investigations into the matter. He reported to us that he has been in direct contact with you and that disciplinary procedures are in affect that will be finalized during a disciplinary hearing. Mr van den Heever has assured us that he has taken the appropriate action to rectify the situation and to ensure that this does not happen in future.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
Kind Regards
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Best regards,
Please allow me to thank you for bringing this matter to our attention.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. We have discussed the matter with the Operations Manager of our outsourced Security Company - Leon van den Heever - who in turn conducted his investigations into the matter. He reported to us that he has been in direct contact with you and that disciplinary procedures are in affect that will be finalized during a disciplinary hearing. Mr van den Heever has assured us that he has taken the appropriate action to rectify the situation and to ensure that this does not happen in future.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
Kind Regards
***
Best regards,