Disconnected senior management

I booked at Warmbath forever resort hotel for the week-end, even put in leave for Friday because I really needed to rest and destress. It was very expensive but I needed to rest so much that I paid anyway.

First night me and my husband could not sleep much because the aircon rattled so loud because of a broken fan motor has partly burned out. Next day when we wanted to take an afternoon nap we could not either because maintenance needed to work on the aircon in the room.

I would have hoped that the management would see the issue and would have deep remorse and would wanted to make things right. That was not the case. They showed none of the heart attitude that I was looking for.

In fact they did not even do anything about the broken rattling aircon on the second hall, shows me they wait for another one to lose sleep and then complain.

All they care about is justifying themselvea. They show no remorce for or empathy

I am deeply disappointed.