1 reviews | Active since Sept 2014
Disappointing Day Visit Experience - July 13
Dear Warmbaths Forever Resort Team,
I hope this message finds you well.
I am writing to express our disappointment following our recent day visit to your resort on July 13th. Our group of 13, including both eager children and adults, embarked on a three-hour journey with high expectations for a memorable day. Unfortunately, the experience fell short of what we anticipated.
Upon arrival, we were disheartened to discover that several key attractions were not operational. The wave pool, a highlight we were particularly looking forward to, was closed. This was a major letdown for both the kids and adults who had been excited about enjoying the waves. Additionally, there was no staff available at the zip lines, and one of the slides has been out of service since last year, which we were unaware of prior to our visit. The trampoline bounce area also lacked personnel, further limiting our options for activities.
The closure of these attractions not only dampened our spirits but also rendered the day a waste in terms of time and resources. We invested considerable effort and expense in planning this trip, including the cost of petrol for the long drive, only to find that the experience did not meet our expectations. The disappointment was significant enough that we felt compelled to take everyone to Sun City on Monday to salvage the outing.
We hope that these issues can be addressed swiftly to prevent future visitors from encountering similar disappointments. Thank you for your attention to this feedback, and we look forward to improvements in the future.
Thank you for taking the time to share your feedback following your recent visit to Warmbaths, A Forever Resort.
We truly value all feedback from our guests, as it provides us with valuable insight into the guest experience and highlights areas where we can improve. Your comments have been noted with the utmost seriousness, and we appreciate the effort you made in outlining the details of your visit.
We understand how important it is for our guests to have access to the full range of activities and facilities, and we regret that aspects of your day did not align with the expectations you had for your visit. Please know that your feedback has been formally escalated to our Management Team and the relevant Heads of Department at the resort for further review and internal discussion.
At Forever Warmbaths, we are committed to continually enhancing our offerings and guest experience, and your input plays a key role in this process. We hope to have the opportunity to welcome you back in the future and provide a visit that more closely reflects the standards we strive for.
Kind regards,
Care Team
Thank you for taking the time to share your feedback following your recent visit to Warmbaths, A Forever Resort.
We truly value all feedback from our guests, as it provides us with valuable insight into the guest experience and highlights areas where we can improve. Your comments have been noted with the utmost seriousness, and we appreciate the effort you made in outlining the details of your visit.
We understand how important it is for our guests to have access to the full range of activities and facilities, and we regret that aspects of your day did not align with the expectations you had for your visit. Please know that your feedback has been formally escalated to our Management Team and the relevant Heads of Department at the resort for further review and internal discussion.
At Forever Warmbaths, we are committed to continually enhancing our offerings and guest experience, and your input plays a key role in this process. We hope to have the opportunity to welcome you back in the future and provide a visit that more closely reflects the standards we strive for.
Kind regards,
Care Team