Careless Cashier

On 28 Dec 2014 I visited Warmbaths as a day visitor. It was raining but was also busy as it was the festive season. The queue was fairly long and i paid for my tickets with my credit card. I was rushed through the process as the cashier was rushing. She handed me the recipts and the bands. I was then rushed by the lady putting on the bands as they were busy and rushed me. Only when i get home to JHB did i realise i was not given my credit card back. I called Warmbath and told that they have the card. I spoke to Grace from Finance. She said that she had told them to announce for me to collect the card but they forgot to do it. This is just a blatant disregard for others things. <br> <br> I then asked them to post it to me and they said i must pay. I explained that it was the cashiers duty to return my card. they then said they will send me my card. To date i have not received my card. I called Grace and asked if she send my card via registered mail only to find out they sent it via normal mail. Now i have to go and cancel my card and get a rreplacement card at a fee. Besides the large price we pay to enter we also have to foot the bill for the negligence of staff.