LB
LUCINDA B
1 reviews | Active since May 2010
14 Nov 2016, 11:14
Booking Fail
<p>This past weekend, we have made a booking with Forever Resort Badplaas, as they had a special running for the weekend. On Friday morning in the heavy down poor of rain our car brokedown and we were unable to drive to Forever Resort Badplaas. We gave Badplaas reservetation a call, with the hope of maybe chaning the dates to another available weekend, as we have paid the deposit. They answer without even giving me any other option or sympathy, sorry we are able to change your dates or refund you the deposit. I was dumbstruck how they did not even gave me an option for another weekend, we were willing to even pay a bit more. So I can just imagine how Badplaas made money this weekend, as with the recent event of rain / storms most people camping would have cancelled without the option of even getting an alternative date. We really looked forward to the break and due to unforseen circumstances was unable to do so. This is terrible service not, and not even two star worth on my rating.</p>
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Replies (2)LB
LUCINDA B's updateReviewer Update
16 Nov 2016, 08:53With the past weekends events, I'm happy to say that Badplaas has apologised and have change my booking. Very happy with the response received.
LB
LUCINDA B's update16 Nov 2016, 08:53
Reviewer Update
With the past weekends events, I'm happy to say that Badplaas has apologised and have change my booking. Very happy with the response received.
Forever Resorts SA's replyOfficial
17 Nov 2016, 14:04Dear Mrs du Preez
We would like to thank you for your review and for bringing your concerns to our attention.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for any inconvenience caused. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently.
We referred the matter to the Assistant General Manager at Badplaas, A Forever Resort to investigate and provide us with feedback.
We have received all the communications between yourself and the Assistant General Manager and we are overjoyed that the situation has been converted into a favorable one and that your new booking has been confirmed. We truly look forward to hosting you at Badplaas, A Forever Resort.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
We would also like to thank you for changing your review rating to five stars. We are very glad that we could provide you with the service you deserve. Forever Resorts – Creating memories that last Forever…
Kind Regards
Care at Forever SA
Best regards,
Forever Resorts SA's reply17 Nov 2016, 14:04
Official
Dear Mrs du Preez
We would like to thank you for your review and for bringing your concerns to our attention.
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for any inconvenience caused. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently.
We referred the matter to the Assistant General Manager at Badplaas, A Forever Resort to investigate and provide us with feedback.
We have received all the communications between yourself and the Assistant General Manager and we are overjoyed that the situation has been converted into a favorable one and that your new booking has been confirmed. We truly look forward to hosting you at Badplaas, A Forever Resort.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests. Your experience most certainly does not reflect the high standard that Forever is proud to offer.
We would also like to thank you for changing your review rating to five stars. We are very glad that we could provide you with the service you deserve. Forever Resorts – Creating memories that last Forever…
Kind Regards
Care at Forever SA
Best regards,