NH
Natasha H
1 reviews | Active since Jul 2015
08 Jul 2015, 16:02
Booking confirmation taking too long
I emailed on 1 July 2015 requesting a camping site at Phalaborwa. I received an email asking for my address for the booking, which I sent on the same day.<br> <br> Two days later on 3 July 2015 I sent a follow-up email asking to confirm my booking but received no response.<br> <br> On Monday 6 July 2015 my dad went to the Forever Resorts offices in Arcadia requesting the booking again. He was told he would get a confirmation email the same day.<br> <br> Again two days later when we haven't received any info, he phoned Phalaborwa Safari Park and only then they finally sent through the confirmation email.<br> <br> This is unacceptable and very poor service!!
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Forever Resorts SA's replyOfficial
09 Jul 2015, 09:45Hello Woodsie6,
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for the inconvenience caused. We at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Forever is proud to offer. We have discussed the matter with the General Manager at Phalaborwa Safari Park, A Forever Resort and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future.
We understand that the General Manager, Thys Luyt, has been in direct telephonic conversation with you and that the matter has been settled.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
We look forward to hosting you during your stay at Phalaborwa Safari Park, A Forever Resort.
Kind Regards
***
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for the inconvenience caused. We at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Forever is proud to offer. We have discussed the matter with the General Manager at Phalaborwa Safari Park, A Forever Resort and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future.
We understand that the General Manager, Thys Luyt, has been in direct telephonic conversation with you and that the matter has been settled.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
We look forward to hosting you during your stay at Phalaborwa Safari Park, A Forever Resort.
Kind Regards
***
Forever Resorts SA's reply09 Jul 2015, 09:45
Official
Hello Woodsie6,
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for the inconvenience caused. We at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Forever is proud to offer. We have discussed the matter with the General Manager at Phalaborwa Safari Park, A Forever Resort and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future.
We understand that the General Manager, Thys Luyt, has been in direct telephonic conversation with you and that the matter has been settled.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
We look forward to hosting you during your stay at Phalaborwa Safari Park, A Forever Resort.
Kind Regards
***
On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for the inconvenience caused. We at Forever pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Forever is proud to offer. We have discussed the matter with the General Manager at Phalaborwa Safari Park, A Forever Resort and we have taken the appropriate action to rectify the situation and ensure that this does not happen in future.
We understand that the General Manager, Thys Luyt, has been in direct telephonic conversation with you and that the matter has been settled.
In conclusion please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to get feedback from our Guests.
We look forward to hosting you during your stay at Phalaborwa Safari Park, A Forever Resort.
Kind Regards
***