JP
Jan P

1 reviews | Active since Jul 2017

01 Feb 2018, 20:59

Badplaas

Management saw that a group of drunk holidaymakers provoke two non drinking holidaymakers at a Kurt Darren show on 28 December 2017 but did nothing about it. Instead they allowed the situation to became very ugly. The two innocent holiday makers were asked to leave the show and the drunk trouble makers could stay. The excuse of the management was that there were not enough security to handle the drunk people. The two innocent people were humiliated and cut their holiday short. The matter was referred to Forever resort Head office where the Customer Services Manager Heidi Halgryn said she are waiting for reports from the resort. A follow up e-mail and telephone call are not getting any attention. A verdict on this issue will be appreciated. Badplaas a definite no no,

0
Replies (1)
Forever Resorts SA
Forever Resorts SA's reply02 Feb 2018, 10:21
Official

Good Morning

On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for the inconvenience caused by both groups of guests that you witnessed.

Forever Resorts Head Office Management has investigated the matter fully and taken the appropriate action to ensure this does not happen in future

In conclusion please allow me to thank you for taking the time to report your constructive comments as it is absolutely necessary for us to get feedback from our Guests.

Kind Regards
***

Best regards,