BAD SERVICE!

Subject: Extremely Disappointing Experience at Warmbaths

Good afternoon,

I am writing this message with great disappointment.

My family has been visiting Warmbaths for decades — my father since 1985, and myself since childhood. It has always been a family favourite. However, the experience I had today was deeply upsetting and unlike anything we've encountered here before.

The service I received from your staff was shockingly rude, unprofessional, and disrespectful. As the frontline representatives of your establishment, your reception staff should be equipped to handle guests with courtesy and professionalism. Unfortunately, this was not the case today.

If individuals are unhappy in their roles, that’s a personal matter — but it should never impact how paying guests are treated. I strongly urge management to invest in proper customer service training and etiquette workshops for your team.

This experience has completely *****ed a place we once cherished. What was meant to be a relaxing getaway has turned into a regrettable mistake — and it’s only the first day of our stay. I am now seriously considering cutting our visit short.

Warmbaths will no longer be a destination I support or recommend to others. I will also be sharing this experience publicly, as no guest should be subjected to such treatment.

Poor service. Poor behaviour. Extremely disappointed.

Sincerely, Mrs Olivier