BAD ******* Service

Tried booking on line the 31/1. I got an out of office reply with an option to request to use an alternative email, which I did. I received no feedback. I had to request the information of the MD, to complain. On the 5th I received a phone call and I was informed that campsites without electricity are available. A price list was forwarded to me. As I was not that keen to camp without electricity, I approached the organizers of Loskop race. Annette suggested Waterfall, the resort just before Loskop. The lady from Waterfall was very helpful and VERY friendly. I had to phone Loskop to make a booking. I was informed that Waterfall was fully booked and I was given two options, self catering room or campsite without electricity. I was quoted for @ peak season rate even though it is neither school holidays nor December. As a Customer I felt **********...I had to follow up on my inquiry, had to wait three business days, only to find out I must pay a premium including free BAD service. It always Boggles my Brain, why a company would spend millions on advertising like, Kyknet , Getaway, Beeld Buite & Travel expo's Gallagher this weekend. Within a blink all is undone by BAD Service!