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levencia D

1 reviews | Active since Dec 2011

07 Apr 2015, 12:08

Abuse

I am deeply disappointed and will never ever visit this resort again. The level of ****** here is unacceptable. On the 3rd of April my 15 year old nephew got smacked through his face and scratched open by an white adult man This is child abuse and yet this was entertained. When a child is wrong u contact his/her parents you don't attack a child. He was chased by security as if he ******ed or ****** something back to our camp site. All the security could tell us was that he saw this man smacking my nephew. The supervisor, told us my nephew sore this man. When we asked security to bring this male to us so we can hear what happened and why he acted, security walked away and there was no one to be seen, while we had to nurse a bleeding arm and a broken child. I honestly feel that this was an act of ****** and child abuse. Any teenager is naughty and can do wrong things, that gives no adult person that is not even related to that child the right to attack. I feel when security witnessed this man smacking, they should have done something about it, instead they justified this whatever they accused my nephew of!!!!

0
Replies (1)
Forever Resorts SA
Forever Resorts SA's reply07 Apr 2015, 16:23
Official
Hello levencia,


On behalf of Forever Resorts, Lodges, Hotels and Retreats I would like to humbly apologise for your experience. We are extremely saddened by the events, as we at Forever pride ourselves in delivering the best Guest service.

We would appreciate your assistance in indicating the exact location where the incident took place in order for us to locate the CCTV footage for us to take the incident up with the outsourced security company.

In conclusion please allow me to thank you for bringing this unfortunate situation to our attention.

We look forward to hearing from you.

Kind Regards
***

Best regards,