worst service

I placed an order on the 25th of May for my products and there was one product outstanding in my package. I called Forever today 1st of June to inquire about this, and I was told they are out of order with this product. My question is why was this no communicated to me also why does the website not say that the product is out of stock so that I can decide if I go on placing that order or keep my money. This is totally annoying. I then asked the lady who answered when can I expect to receive the product she said I don’t know. I then said well can I please have my money back she says “Please call Friday because today we are doing stock taking”. So I must find time out of my schedule AGAIN to call back about something they should have communicated to me in the first place. This is the worst service if you ask me, and for the amount we pay for these products I don’t expect such service.