TOOTH IN FOREST FAIRIES COCONUT WHEEL

Forest fairies coconut wheel was my all time favourite. Not anymore. I recently bit into a Forest Fairies coconut wheel and felt something hard in my mouth. I thought it was a nut. On closer inspection, it was a tooth, and it definitely wasn't mine. I felt upset thinking about the germs that I had consumed, and had to throw up several times. I contacted Forest Fairies on their wattsapp number and was told that they would collect the sample. I work, so I had to arrange for a suitable time for them to collect. In the interim, I was expecting a courtesy call apologizing for the mishap, and a reassurance, that there would be stricter hygiene measures put in place to curb a repetition of this incident. However, after several requests for a phone call, a customer service personnel, Mikyle, called me. He did not give a surname and called from a private number. He was rude and adamant that my claim was questionable, in other words "I was lying". He did not want to listen to anything I had to say and dropped the call. I sent them a wattsapp regarding that call, however, I have not heard from them since. I still have the tooth in my possession. All I wanted was an apology for this mishap, and a reassurance that there would be an improvement in hygiene measures to prevent any similar incidents. Forest Fairies lack professionalism in dealing with customer complaints and need to review their manufacturing process. I will definitely not be supporting Forest Fairies in the future, and neither will my family and friends.