KN
Kreesen N

1 reviews | Active since Aug 2013

29 Oct 2016, 17:26

Worst service in my life from Ford South Africa and two dealerships

<p>I ordered a new Ford Focus ST3 over a month ago, and I easily met all the T&Cs for the purchase via teh Blue Sky Offer. The dealership I dealt with was Fury Ford Fourways. The Sales person first told me that they will be able to get a car from Cape Town which will cost >R5000; I was prepared to pay this. He then said he is fighting a good fight to get a car, which to me was that the colors I wanted will not be regarded by him or his New Car Sales Manager. He then said that he is struggling to get any color car. To me he didn't have intention to get a car for me in way or form. I understand that the offer is while stocks last, but I know there are cars out their and that the dealership could have easily sourced it. At all times I had to act as the sales person and call, instead of him calling me to give me an update - really pathetic service from Andre Esterhuizen at the dealership. Also, I got the feeling that people thought I could not afford the car when I could easily do so. Maybe if I was different "type" of individual, I would have received responses quickly and be better treated too. They actually wasted a month of my time, and I coudl have gone to another dealership.</p> <p> </p> <p>I also went to Baloworld Ford Bruma before going to Fury Ford Fourways and their they had the Blue Sky Offer advised via posters in their show room. They instead wanted to charge me R472'000 instead of the offer price of R399'900. This was the worst experience, and the person I was going to deal with was talking to me and even sent condescending emails, as I was incorrect. It's difficult to educate sales people who act as ******* and not make the proper offers as advertised by Ford South Africa. Ford South Africa (Ford Motor Company South Africa) has still not responded to my complaint, and this is truly the worst experience of my life as a consumer/buyer. I really love the Ford brand but I rather buy a VW/BMW/Mercedes because they seem to give most people a better service; no wonder why the earnings of Ford is dropping.</p> <p> </p> <p>I feel ashamed to continue to support the brand by driving my Ford vehicle.</p>

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