WORST SERVICE I EVER RECEIVED FROM A Car dealer - Ford Hatfield

Hi Hello Peter

This is my feedback to the principal from Ford hatfield: He hasnt rep**** as yet and most of all to date the car is persisting with issues.

Good day Ralph,

I hope this email find you well.

I recently switched my car dealer and it was my biggest mistake I made. The car was sent to your dealer on the 4th April for front shocks and back arm rest to be fix.

So from the 4th till the end of the week I struggled to get clear communication or regular updates as to the progress of the vehicle and when the vehicle would be released.

The customer service at the dealer is pathetic and at its lowest, requires major attention.

These a huge problem in getting hold of the right people to communication the correct information to the clients, there days that I called from 8am till passed 12

To finally get hold of someone but that person doesn’t not know if they coming or going “everyone is confused there.

Yesterday for the whole morning I also tried to get a hold of you, but could not as well and no one wants to give your contact details.

I was glad that Christopher the service manager took charge and started assisting me in getting the vehicle sorted thanks to that.

Eventually the vehicle was finished on Friday around 15:00 I pick the car up around 16:30 and before leaving noticed that the screen had been cracked badly,

Due to that the wipers are also not working properly. Drove the vehicle on Saturday morning just to notice that the right shock is still making a noise when

Going over bumps. I actually got the vehicle back worst from Ford dealer Hatfield.

17/04 The car is still persisting with a knock noise on the right shock plus this morning the didnt want to start. The service manager and principal have not yet contacted me and its hard to get hold of them, they always in meeting.

I dont have a car at the moment to travel to work.

Iv had this car for a year without not one problem, once it came back from Ford hatfield, the issues keep persisting.

Who can help with this situation. Regards